Telephone Etiquette: Making Lasting First Impressions
EUR€5.33New Kobo Germany
In most instances the telephone is the first impression that a customer has of us. If we don't do well, it may be the last impression that they have of us - because they may not come back. Just as there is etiquette for face-to-face service, there is also etiquette for telephone service. It is equally as important as the direct contact. This telephone etiquette mini-resource guide will provide you with tips, techniques, and best practices for answering and receiving calls, handling difficult callers, transferring calls, and suggested telephone verbiage that exemplifies professionalism and finesse.
|Marke:||Performance Solutions by Design, Inc.|
|EAN:||Performance Solutions by Design, Inc.|